They are the BEST! During our last heatwave, they responded within 24 hrs and over a weekend and had it repaired! Plus, were able to quickly switch warranty to us since we were the new homeowners.
Excellent service. Doug Heck & John Harley arrived and diagnosed the problem in less than five minutes. Both were very knowledgeable and very personable. Quality Heating & Air has a new, loyal customers customer thanks to Doug & John!
The thing we appreciated most about Quality is their respect for our desire not to have to buy new equipment unless absolutely necessary. Austin was diligent, good at explaining things and has outlined steps we can take to see what happens. Our unit is old but not dead yet and he got it back to working efficiently so we weren't using unnecessary electricity. Would not go with anyone else.
Quality was easy to work with from the moment I made my first call. The quote they gave us was substantially lower than some of their direct competitors, for slightly better equipment. Their turnaround time on installing our new AC/Furnace was extremely fast. Their service manager and installation techs were friendly, professional, and got the job done right.
As stressful as it is for your AC to finally go out, between the discomfort of a hot house, and the money you have to invest in getting it fixed again, Quality made the process a lot easier to deal with. I highly recommend considering them for your HVAC needs.
Austin and his crew are the absolute best in the business! I have been using their services for a few years and they do not compare to other contractors. I just had them replace my entire HVAC system after a couple of years of patching it up to make it work for the hottest and coldest days of year. Austin took the time to make sure we had the perfect system for our home without over or underselling us. Will never use anyone else in Louisville!